Credit licensees and credit representatives

Credit licensees and representatives can lodge documents online. This includes updating licence details, appointing auditors, and submitting reports.

You will need to register for online access and create an account before you can use our online services.

Log in to the credit portal Register for online access

• Steps to register for online access
• Steps to log in
• What documents can I lodge online?
• Support for credit licensees and credit representatives

When registering for online access, you'll need to follow these steps:

Before creating an account, you'll need to agree to ASIC's Electronic Lodgement Protocol.

You then select credit licensee or body corporate credit representative.

You must create a new account for each role you hold. For example, if you are a company officeholder and a credit licensee, you need to create two accounts.

You'll need to provide your unique ASIC number. This is either your credit licence number or representative number.

Once all details have been entered, select 'Next'.

Select a username and password that will be used to log in to your account. We recommend selecting something easy to remember for your username.

Your password must :

• be at least eight characters and at most sixteen characters and
• contain one lowercase letter (a-z), one uppercase letter (A-Z), and one number (0-9). 

You will also need to provide a security question and answer. If you forget your username or password, we'll ask your security question. Make sure you select something that you can remember.

If you can't answer your security question, you'll have to create another online account.

Once you've entered all details, select 'Next'.

A pop-up box will appear and ask you to verify your details. Enter your newly created username and password and select 'OK'.

You will then be asked to provide a contact email address and telephone number. ASIC will send all letters and correspondence (like your annual statement) to your online inbox.

Once you've entered all details, select 'Next'.

Answer the declaration and select 'Submit' to complete your application.

You'll then see a screen confirming your request has been submitted.

To activate your account, you will need to print and sign the Participation Agreement and email it to agent.registration@asic.gov.au. ASIC will contact you within two business days to confirm that your account has been activated.

Steps to log in

When logging in to our online services, you'll need to follow these steps:

1. Enter your credit licence number or representative number

You will need to enter your company's ACN or ABN before you can access your account.

2. Enter your account's username and password

A pop-up box will be displayed. Enter the username and password, you provided when registering your account. 

If you forget your details, select 'Forgotten username' or 'Forgotten password' in the left hand column.

Select 'OK' once you've entered your details.

3. View your account details

Once logged in, you will see your 'Inbox' and any available messages for your licence. 

You can also start a new form, continue a saved form, or view other forms you submitted (submitted forms are only available for 90 days).

What documents can I lodge online?

Credit licensees and credit representatives can lodge the following documents online:

• CL01 Australian credit licence application
• CL03 Vary authorisations or conditions of an Australian credit licence
• CL04 Change of credit licence name
• CL08 Request to change licence status
• CL11 Application for exemption or modification
• CL20 Notification of change of credit licence details
• CL30 Appoint a credit representative
• CL31 Cease a credit representative
• CL32 Vary the details of a credit representative

Support for credit licensees and credit representatives

If you're having issues using our online services, see frequently asked questions. 

Related links

• Applying for and managing your credit licence