Maintain (update) or correct a relevant provider’s details

Australian financial services (AFS) licensees must keep their information on the Financial Advisers Register about relevant providers (including provisional relevant providers and time-share advisers) they have authorised accurate and current.

Relevant providers are responsible for letting their AFS licensee know when their details have changed.

When a relevant provider’s details change, the AFS licensee must update the Financial Advisers Register within 30 business days.

Update a relevant provider’s details

Relevant provider details that may need to be updated or changed on the Financial Advisers Register include:

name (for example, due to marriage or name change)
qualifications
professional memberships
financial product authorisations.

For a full list of details that must be included on the Financial Advisers Register, see Information on the Financial Advisers Register.

Steps to update a relevant provider’s details on the Financial Advisers Register

1. Check you are authorised to update the Financial Advisers Register

You are authorised to update the Financial Advisers Register if you:

have your own AFS licence
manage an AFS licence for a business, or
have been authorised to update the Financial Advisers Register by an AFS licensee.

You need to be set up in ASIC Connect to update the Financial Advisers Register. ASIC Connect is our online service for notifying and updating details with ASIC.

For more information, see Who updates the Financial Advisers Register.

2. Collect the information you need

You will need to provide details for each relevant provider you want to update, such as:

the relevant provider’s representative number
address, email address and phone number
role type (relevant provider, provisional relevant provider or time-share adviser)
qualifications and training details.

For a full list of details that must be included on the Financial Advisers Register, see Information on the Financial Advisers Register. Documentation is not required when you update a relevant provider’s details, however, you must declare that the information you have provided is complete and accurate.

3. Decide how you will pay

Fees apply for making changes to the Financial Advisers Register. You can choose to pay either:

online using a credit card, or
later by BPAY or invoice.

The cost depends on how many relevant providers’ details you are updating. For example, updating two relevant providers incurs two fees. Late fees may also apply if you failed to update the information within 30 business days.

See Fees for updating the Financial Advisers Register.

4. Log in to ASIC Connect

See How to update relevant provider details for step-by-step instructions.

Correct a relevant provider’s details

AFS licensees can request a correction to a relevant provider’s details on the Financial Advisers Register. For example, if there is a typographical error or a mistake in their:

date of birth, or
place of birth.

If the capacity in which the relevant provider can provide tax (financial) advice services is incorrect, and this cannot be updated by submitting a maintain transaction, the AFS licensee may request a correction to this information by submitting this form a correction request via ASIC Connect.

We may contact the AFS licensee for evidence to support the request, for example, a driver licence or birth certificate. We will contact the person who requested the correction with the outcome of their request.

See How to request a correction to authorised representative and relevant provider details for step-by-step instructions on how to do this.

Report inaccurate information on the Financial Advisers Register

If you are concerned about the details of another relevant provider on the Financial Advisers Register, see what you should do.

ASIC