CP 311 Internal dispute resolution: Update to RG 165

Released 15 March 2019. Comments closed 9 August 2019.

This paper seeks feedback on our proposals to update our policy on the internal dispute resolution (IDR) requirements that apply to:

• Australian financial services (AFS) licensees;
• Australian credit licensees;
• unlicensed product issuers and secondary sellers;
• trustees of regulated superannuation funds (except for self-managed superannuation funds (SMSFs)), trustees of approved deposit funds and retirement savings account (RSA) providers (superannuation trustees);
• unlicensed carried over instrument lenders; and
• unlicensed financial technology businesses.

Download

• CP 311 (PDF 425 KB)
• Attachment 1 to CP 311: Draft updated RG 165 (PDF 879 KB)
• Attachment 2 to CP 311: Draft data dictionary (PDF 617 KB)

Related documents

• Report 665 Response to submissions on CP 311 Internal dispute resolution: Update to RG 165

• 20-327MR ASIC seeks further feedback on internal dispute resolution data reporting requirements

• Report 693 Response to submissions on ASIC’s internal dispute resolution data consultations