RG 96 Debt collection guideline: For collectors and creditors
Issued 13 April 2021
This guideline has been jointly produced by the Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC).
The guideline will help you to understand how the Commonwealth consumer protection laws apply.
The guideline applies to both creditors who are directly involved in debt collection and to specialist external agencies who provide debt collection services.
The guideline also provides helpful guidance for debtors.
Related document
Dealing with debt collectors: Your rights and responsibilities (PDF 853 KB) on ASIC's Moneysmart website