REP 802 Cause for complaint: Complaints handling in general insurance
Released 5 December 2024
In 2024, ASIC reviewed 11 general insurers to understand how they are supporting customers who make a complaint. Our review focused on how general insurers are complying with select enforceable obligations in Regulatory Guide 271 Internal dispute resolution (RG 271). While our review focused on general insurers, the findings in this report are relevant for all financial firms that must comply with RG 271. This report outlines the key findings from our review.
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24-268MR ASIC puts insurers on notice for blind spots in complaints handling